POLICY.
PRIVACY
Last updated: 30 June 2026
This Privacy Policy explains how OKI Sauna collects, uses and protects your personal information when you use our website, make a booking, contact us, visit our site or use our services.
1. Who we are
OKI Sauna is operated by:
Oki Sauna and Wellness Limited
Company number: 17265424
The Redoubt
Royal Parade
Eastbourne
BN22 7AQ
Email: hello@okisauna.co.uk
In this policy, “OKI”, “we”, “us” and “our” refer to Oki Sauna and Wellness Limited.
2. What information we collect
We may collect the following information:
Your name
Email address
Phone number
Booking details
Payment information
Gift card or membership details
Messages you send to us
Health and safety waiver information
Emergency contact details, if required
Marketing preferences
Website usage information, such as pages visited and how you interact with our website
Technical information, such as your IP address, browser type and device information
We do not store your full payment card details. Payments are processed securely by our payment provider.
3. How we collect your information
We collect personal information when you:
Make a booking
Buy a gift card or membership
Complete a waiver
Contact us by email, form, phone or social media
Sign up to our mailing list
Use our website
Attend a session or event
Take part in private hire or group bookings
4. Why we use your information
We use your personal information to:
Manage bookings and payments
Send booking confirmations and updates
Contact you about your session
Manage cancellations, refunds and changes
Provide sauna, cold plunge, cafe and event services
Keep guests safe and manage health and safety requirements
Respond to enquiries and customer service requests
Manage memberships, gift cards and private hire
Send marketing emails if you have signed up to receive them
Improve our website, services and customer experience
Keep business, accounting and legal records
Protect our business, staff, guests and facilities
5. Our lawful basis for using your information
We only use your personal information where we have a lawful reason to do so.
This may include:
Contract
To process bookings, payments, memberships, gift cards and private hire enquiries.
Legal obligation
To keep financial records, respond to lawful requests and meet health, safety or legal requirements.
Legitimate interests
To run and improve our business, manage customer service, protect our site and keep suitable business records.
Consent
To send marketing emails, where consent is required, and to use certain cookies or tracking tools.
Explicit consent
Where we collect health or safety information as part of a waiver or suitability check.
6. Health and safety information
Because sauna and cold plunge use involves heat, cold water, wet surfaces and outdoor conditions, we may ask guests to complete a waiver or confirm that they have read our safety guidance.
We only collect health and safety information where it is needed to help manage risk, protect guests and operate our services safely.
Please do not send us detailed medical information unless we ask for it or unless it is necessary for your own safety.
7. Marketing
We may send you marketing emails if you have signed up to receive them or if you are an existing customer and the law allows us to contact you.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
We will not sell your personal information to third parties.
8. Cookies and website tracking
Our website may use cookies and similar technologies to:
Make the website work properly
Understand how visitors use the site
Improve website performance
Support booking, analytics and marketing tools
Some cookies are essential. Others, such as analytics or marketing cookies, may require your consent.
You can control cookies through your browser settings or through any cookie banner shown on our website.
9. Who we share your information with
We may share your information with trusted service providers who help us run OKI, such as:
Booking system providers
Payment processors
Website hosting providers
Email and marketing platforms
IT and software providers
Accountants and professional advisers
Insurance providers
Legal advisers
Regulators, local authorities or emergency services where required
We only share the information needed for the relevant purpose.
10. International transfers
Some of the services we use may process personal information outside the UK.
Where this happens, we will take reasonable steps to make sure your information is protected using appropriate safeguards.
11. How long we keep your information
We only keep personal information for as long as we need it.
As a guide:
Booking and customer records may be kept for up to 6 years for accounting, tax, legal and business reasons.
Payment records are kept in line with financial and legal requirements.
Waiver and safety records may be kept for as long as needed for health, safety, insurance and legal purposes.
Marketing information is kept until you unsubscribe or we no longer need it.
Enquiry emails may be kept for as long as needed to respond and manage our relationship with you.
When information is no longer needed, we will delete it or anonymise it where appropriate.
12. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
We use trusted systems and service providers, limit access where possible and keep records only where needed.
No online system is completely secure, but we take data protection seriously and aim to handle your information responsibly.
13. Your rights
You have rights over your personal information. These may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to how we use your information
Ask us to transfer your information to another provider
Withdraw consent where we rely on consent
Complain to the Information Commissioner’s Office
To make a request, contact us at:
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve it.
Email: hello@okisauna.co.uk
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
15. Links to other websites
Our website may include links to third-party websites, booking platforms, payment providers, maps or social media pages.
We are not responsible for the privacy practices or content of those third-party websites.
16. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date shown at the top.
17. Contact us
For questions about this Privacy Policy or how we use your personal information, contact:
Oki Sauna and Wellness Limited
The Redoubt
Royal Parade
Eastbourne
BN22 7AQ
Email: hello@okisauna.co.uk